Have you faced the need of escalation process in Acumatica CRM?
But here we have quite some manual processes: add escalation note, change status, change work-group.
However we can easily solve it with customization. Let me show you the scenario where you have 2 (or more) buttons: Escalate to L2, Escalate to L3 and so on.
Project Sources: https://github.com/smarenich/Escalations
Pre-Compiled Project: Escalations.zip
You can easily take project shared and add there own logic and more escalation rules.
Have a nice development!